Job Details
About the Role
We are seeking a highly experienced Customer Service Manager with a strong background in call centre operations to lead and inspire our customer service team.
This is a pivotal leadership role for the business. Reporting to the Supply Chain Manager, we are looking for a capable leader with a proven track record of consolidating and motivating teams. The successful candidate will play a key role in uplifting our service delivery standards and ensuring we provide exceptional support across the greater Group.
Key Responsibilities
- Lead, coach and develop a high-performing customer service team within a call centre environment
- Drive a strong service culture focused on responsiveness, professionalism and customer satisfaction
- Consolidate and motivate teams to achieve operational and service excellence
- Identify opportunities to improve existing systems, processes and workflows
- Monitor performance metrics and implement strategies to continuously improve service levels
- Work collaboratively with internal stakeholders across the wider Group
About you
- Proven experience managing customer service teams within a call centre or high-volume service environment
- Strong leadership and people management skills, with the ability to inspire and motivate teams
- Demonstrated ability to drive service improvements and operational efficiencies
- Excellent communication, problem-solving and organisational skills
- A proactive mindset with a focus on continuous improvement
Why Join Us
This is an exciting opportunity to take on a highly influential role where you will help shape the future of our customer service operations and contribute to meaningful improvements in how we support the broader business.
If you are a motivated leader who thrives on driving performance and building strong teams, we would love to hear from you.
About Us
Founded over 30 years ago, the Borg Group has grown from a small family joinery business into a leading privately owned Australian enterprise. With a strong presence across manufacturing, construction, recycling, and property development, the group now employs more than 3,300 people across Australia and New Zealand.
Based in Somersby, New South Wales, the group is recognised for its portfolio of well-established and trusted brands, including polytec, Crossmuller, and Porta.
It is also distinguished by its vertically integrated operations, commitment to career development across diverse industries, and strong focus on sustainability—supported by significant industrial capability, continuous innovation, and ongoing investment in advanced technologies. Its operations are underpinned by modern, integrated facilities and a forward-thinking approach to growth.
Driven by an entrepreneurial mindset, the group fosters an inclusive culture and remains committed to delivering long-term value as a successful and expanding Australian business.
For more insight into the Borg Group and what we do, please refer to our website www.borgs.com.au
Borg is an Equal Opportunity Employer.
