About this Job
Inbound Call Centre Operator
We are currently seeking experienced Call Centre Operators to join our growing team in Somersby.
What are you looking for in your career?
- Growing and diverse company
- Career development opportunities
- A comfortable and modern work environment
- Australian-owned company
- The ability to work close to home
polytec ticks all of these boxes.
polytec has been prominent in the Australian joinery and interior design industries for 30 years, supplying our customers, and ultimately consumers, with top quality decorative surfaces and cabinet doors. At polytec, we pride ourselves on creating contemporary, on-trend designs we know every household will love.
polytec is a privately owned Australian company. Continual investment in advanced technology, with many in-house departments working across a broad scale of projects, enables the opportunity for a diverse career path like no other.
About the Role
Our Customer Service Department is an energetic and thriving environment with a constant flow of customers who are seeking your help with the processing of their orders and providing knowledge about our product range. Our goal is to provide a superior service experience to our customers by being motivated and passionate about who we are and what we do.
In this role you will be responsible for answering phone calls, processing customer orders received via fax, email, phone and our online ordering system, and following up on the progress of orders.
Unlike many call-centres, we work Monday to Friday and our working hours are between 7:30am and 7:00pm.
To be successful in this role you will have:
- Experience working in a call-centre or administration environment
- Excellent customer service skills and a pleasant and friendly phone manner
- Experience working in a fast paced environment, juggling multiple priorities at any one time
- The ability to respond to customer enquiries in a timely and professional manner
- Initiative and the ability to work unsupervised
- Intermediate computer skills
With the sustained growth of our company, there has never been a better time to join polytec.
polytec is an Equal Opportunity Employer.