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About this Job

Inbound Call Centre Operator

Permanent

We are currently seeking experienced Call Centre Operators to join our growing team in Somersby.

Somersby, New South Wales

Job Details

What are you looking for in your career?

  • Growing and diverse company
  • Career development opportunities
  • A comfortable and modern work environment
  • Australian-owned company
  • The ability to work close to home

polytec ticks all of these boxes.

polytec has been prominent in the Australian joinery and interior design industries for 30 years, supplying our customers, and ultimately consumers, with top quality decorative surfaces and cabinet doors. At polytec, we pride ourselves on creating contemporary, on-trend designs we know every household will love.

polytec is a privately owned Australian company. Continual investment in advanced technology, with many in-house departments working across a broad scale of projects, enables the opportunity for a diverse career path like no other.

About the Role

Our Customer Service Department is an energetic and thriving environment with a constant flow of customers who are seeking your help with the processing of their orders and providing knowledge about our product range. Our goal is to provide a superior service experience to our customers by being motivated and passionate about who we are and what we do.

In this role you will be responsible for answering phone calls, processing customer orders received via fax, email, phone and our online ordering system, and following up on the progress of orders.

Unlike many call-centres, we work Monday to Friday and our working hours are between 7:30am and 7:00pm.

About you

To be successful in this role you will have:

  • Experience working in a call-centre or administration environment
  • Excellent customer service skills and a pleasant and friendly phone manner
  • Experience working in a fast paced environment, juggling multiple priorities at any one time
  • The ability to respond to customer enquiries in a timely and professional manner
  • Initiative and the ability to work unsupervised
  • Intermediate computer skills
     

 With the sustained growth of our company, there has never been a better time to join polytec.

 


polytec is an Equal Opportunity Employer.

 

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Equal Employment Opportunity
Borg is a diverse organisation with employees from different cultures and backgrounds. As an employer we have a responsibility to know and understand our workforce. We take this seriously and pride ourseleves as being an Equal Employment Opportunity (EEO) organisation to ensure all employees have equal access to available opportunities. The information you provide is collected for EEO and will be used to improve our process in relation to diversity management and recruitment.